Managing Difficult Conversations – Feb 2024

Managing Difficult Conversations – Feb 2024


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To access this product, you must first become a member.


Course Overview: 

The training course will look at the fundamentals of a strengths-based approach to difficult conversations, and how to turn potential difficult conversations into opportunities for more productive and positive relationships in the workplace.

This will be a highly engaging and interactive course, using a range of learning activities – presentation, demonstration, pair and group work, discussion and skills practice with feedback.   Alasdair uses a group coaching approach, to help make the theory more vivid and meaningful.



  • Values-based conversations – Empathy, positive regard, authenticity, and curiosity
  • The Drama Triangle and the cycle of behaviour change as tools to help make sense of difficult behaviours
  • Building self-awareness to be able to regulate ourselves under pressure


  • Using examples of actual situations encountered or those we fear we may encounter; we will see demonstrations of specific techniques in action and have opportunities to practise these in a safe learning environment
  • Using our learning diaries, we will plan how we will use these strategies and techniques in the months ahead as part of embedding the learning


Suitable For: 

– This course is for anyone who wishes to improve how they have complex or sensitive conversations, whatever their role or position in the organisation.


Course feedback from the most recent course (May 2023): 


100% of attendance Satisfied or Very Satisfied 



What was the more useful part of the training? 


“The honesty and approach of the trainer. He created a very safe space for exploring the content.”


“The opportunity to practice and reflect within the session, to prepare for real interactions.”


“Extremely engaging and informative. Alastair was a great leader.”


“Alastair came across as extremely professional and knowledgable. I really felt he knew he’s field and felt in a safe pair of hands.”



Alasdair Cant has over 25 years of experience as a Trainer, Accredited Coach and Facilitator working with teams and individuals to fulfil their potential in the arts, education, health, criminal justice, social care and the private sector.


With a background in education, Alasdair established the training department for a national charity and later for Westminster City Council. Since 1997, he has built his own training and coaching practice based in Cambridge, specialising in Motivational Interviewing and Management and Leadership development. He has delivered successful training courses with ITC over many years.


Time / Date

10:30 – 17:00 on 8th February 2024


Prices and How to Book

ITC members rate: £138 (£115+VAT) | EARLY BIRD: £120 (£100+VAT)  – login to access

Non-members rate: £222 (£185 +VAT) | EARLY BIRD: £192 (£160+VAT)

Book your place by selecting one ticket per attendee and filling in each person’s details. Tickets are limited.



This course will take place at The Albany, Douglas Way, London, SE8 4AG

If covid-19 restrictions or guidance changes, this will be subject to review.

Please contact us to discuss reasonable adjustments as far in advance as possible.


Bookings are registered on receipt of the course fee. As there are limited places on this course places are allocated on a first-come, first-served basis. Outstanding payments may be cancelled in order for others to book and attend. Please find our full booking terms and conditions, including the cancellation policy here.