Managing Difficult Conversations

Tuesday 9 June 10.30am - 5.00pm

This training course will teach you how to engage and motivate staff in an increasingly demanding and changing arts management environment. Using a motivational skills approach, this course gives practical ways to keep morale and productivity as high as possible.

By the end of the course you will be able to:

- Be clear about the fundamentals of a motivational skills approach in management
- Have an awareness of the cycle of change, both external (imposed) and internal (chosen), and how this affects organisations and individuals
- To be able to use a clear framework to have conversations that influence behaviour positively
- To be able to deal with resistance and ambivalence creatively and effectively
- To have opportunities to apply theory to practice in a safe learning environment

‘I set out to be more confident in managing and communicating with a team and I feel that I have achieved that, so thank you!’ Jenny Dewar from Curious Monkey Theatre

Target Audience

This course is for managers or those who have some management responsibility both directly in the organisation and indirectly within partnerships. The day focuses on aspects of the role that are often assumed, rarely developed, yet critical to getting the best from people.


This course combines the trainer’s presentation, group discussion and practical exercises. Course notes and reference materials are provided.


Alasdair Cant is Director of Alasdair Cant and Associates. He has provided independent training and development services since 1997 across a broad spectrum of organisations in the public, commercial and voluntary sectors. With a background in education and management, he specialises in developing good communication with individuals and organisations, particularly in resolving difficulties or conflict. More details can be found at


£135+VAT (£162) for ITC members and £195+VAT (£234) for non-members. Early Bird rates available three weeks in advance.
This course is part of our Leadership Package, click here for more information.


The Albany, Douglas Way, London, SE8 4AG

Start time

The training room will open at 10am please arrive ready to start promptly at 10:30am.

For more information or to discuss access needs, please call (0207 403 1727) or email us

Bookings are registered on receipt of the course fee. As there is are limited places on our courses places are allocated on a first come, first served basis. Outstanding payments may be cancelled in order for others to book and attend. Please find our full booking terms and conditions, including the cancellation policy here.