Managing Difficult Conversations [online via Zoom]

Wednesday 1 July 2020 9.30am - 4.00pm

As face-to-face training is not currently possible, Alasdair Cant is delivering an adapted digital version of his course on Wednesday 1st July 9:30am - 4pm (including plenty of short breaks and an hour for lunch).

This interactive online session will teach you how to engage and motivate staff in an increasingly demanding and changing arts management environment. Using a motivational skills approach, this course gives practical ways to keep morale and productivity as high as possible.

By the end of the course you will be able to:

- Be clear about the fundamentals of a motivational skills approach in management
- Have an awareness of the cycle of change, both external (imposed) and internal (chosen), and how this affects organisations and individuals
- To be able to use a clear framework to have conversations that influence behaviour positively
- To be able to deal with resistance and ambivalence creatively and effectively
- To have opportunities to apply theory to practice in a safe learning environment

Target Audience

This course is for managers or those who have some management responsibility both directly in the organisation and indirectly within partnerships. The day focuses on aspects of the role that are often assumed, rarely developed, yet critical to getting the best from people.


This is an online training course, Alasdair will use Zoom to present and set exercises. There will be the opportunity to ask questions and relate the information to your own situation. Course notes and reference materials are provided.


Alasdair Cant is Director of Alasdair Cant and Associates. He has provided independent training and development services since 1997 across a broad spectrum of organisations in the public, commercial and voluntary sectors. With a background in education and management, he specialises in developing good communication with individuals and organisations, particularly in resolving difficulties or conflict. Recently Alasdair has been developing and running his course online. More details can be found at


£100+VAT (£120)

How to Book
Book your place via this web page, paying by card or bank transfer. Places are limited. The day before we will send you the Zoom joining instructions. Please read Top Tips for using Zoom below for ensure the smooth running on the session.

Bookings are registered on receipt of the course fee. As there is are limited places on this course places are allocated on a first come, first served basis. Outstanding payments may be cancelled in order for others to book and attend. Please find our full booking terms and conditions, including the cancellation policy here.

Top Tips for using Zoom
- Make sure you have a strong reliable internet connection. This is imperative to getting the most out of the session and connecting with people.
- It is best to use Zoom on a PC or laptop, tablets can be used but some of the features are limited.
- Your video/webcam and microphone will need to be on for this course.
- If possible, try to use a headset instead of your computer’s built-in audio. Zoom works just fine with the built-ins, but the quality is even sharper with higher quality hardware.
- Your camera should be at eye level. Adjust your camera if it is too low or high, if possible seeing you from the chest or waist up is good, instead of just seeing your face. Make sure you have a comfortable chair.
- Lighting can make a difference - position yourself so that most of the light is coming from in front of you (behind your monitor), instead of behind you. If you have a window behind you, shut the blinds, otherwise your face will be difficult to see.
- Find a quiet space for the duration, shut the door, ask people not to disturb you, silence all notifications from all devices, including phones and mute yourself as necessary.
- Have some water to drink, a notebook and a pen available.